Payment Policy
Welcome to Andrespol.com! This Billing Policy outlines the conditions under which Andrespol.com ("we", "our", "us") processes orders and payments on our website. By placing an order with us, you agree to the following terms:
Accepted Payment Methods
We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express)
All payments must be made in British pounds (£).
Billing Information
Accuracy:
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our site. You agree to promptly update your account and all other information, including your email address and payment method details, so we can process your transactions and contact you if necessary.
Prices and Promotions
Price Changes:
The prices of our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time without notice.
Promo Codes:
Promo codes or discounts must be applied at the time of purchase. They cannot be applied to previous purchases nor combined with other offers unless otherwise stated.
Order Confirmation and Billing
Order Confirmation:
Once you place an order, you will receive a confirmation email containing the details of the items purchased, the delivery method chosen, and billing information. This email serves as your receipt.
Billing:
An invoice will be provided with the shipment of your order. The invoice will include detailed amounts, shipping fees (if applicable), and any discounts applied.
Payment Processing
Authorization:
By submitting your payment information, you authorize us to charge the specified amount through the chosen payment method. All transactions are subject to authorization and anti-fraud checks.
Transaction Failures:
If a transaction fails or is declined for any reason, we will notify you by email. You will need to provide an alternative payment method to finalize the purchase.
Disputes and Chargebacks
Dispute Resolution:
If you encounter an issue with your order, please contact our customer service at contact@andrespol.com . We are committed to resolving any issue quickly and to your satisfaction.
Chargebacks:
Unauthorized chargebacks will be reviewed. If a chargeback is found to be unjustified, you will be responsible for reimbursing the chargeback amount as well as any associated fees.
Contact Information
Have questions or need assistance? Our team is here to help!
- Address: 53 Astoria Drive, Coventry CV4 9ZY, United Kingdom
- Email: contact@andrespol.com
- Phone: +44 7426 799 035
- Contact Form: Contact Us
Customer Service Availability:
Monday to Saturday: 8:00 AM – 6:00 PM
Sunday: Closed
Response Time: Our customer service team typically replies within 24 to 48 hours during working days.
If you have any questions, be sure to check our FAQ Page.
For more ways to contact us, please visit our Contact Us page. We look forward to assisting you!